SkyCrown » Privacy Policy

Privacy Policy at SkyCrown Casino

Version: 6
Effective from: 13.02.2022
Last updated: 09.05.2023

1. General

As the data controller, we are legally obligated under gambling regulations to process personal data to allow players to participate in games and access ancillary services. This Privacy Policy explains the types of personal data we collect, why we collect it, and how we use it.

The website SkyCrown (“Casino”, “Website”, “Company”, “We”, “Us”, “Our”) is operated by Hollycorn N.V., registered under Curaçao law with registration number 144359 and address at Scharlooweg 39, Willemstad, Curaçao. Hollycorn N.V. holds a license from the Curaçao Gaming Control Board (license no. OGL/2023/176/0095).

For questions regarding this Privacy Policy or data protection, contact our Data Protection Officer at [email protected].

By registering a Player Account, you confirm your consent to this Privacy Policy. If you disagree, please do not use our website.

This Privacy Policy forms an agreement between you and the Company. We may update it periodically, and your continued use of the Website signifies your acceptance of any changes.

2. Information We Collect

We may request and process the following personal data:

• Account Information: Data provided during registration (e.g., name, birth date, email, phone).
• Communication Records: Interactions via email, chat, or other platforms.
• Transaction History: Records of deposits, withdrawals, and gameplay.
• Log Details: Traffic data, GeoIP location, device/browser data, and activity logs.
• Verification Documents: Passport scans, payment proofs, or other identification as required.
• Survey Participation: Responses to voluntary surveys or customer assessments.

3. How We Use Your Information

Personal data is processed to deliver services, including:

• Processing transactions, including payments.
• Providing gaming and ancillary services.
• Offering customer support and account management.
• Verifying player identity and conducting security checks.
• Sending promotional materials (with consent).
• Complying with legal obligations, such as AML and CFT laws.
• Preventing fraud, abuse, and other illegal activities.
• Conducting market studies and statistical analysis.

4. Marketing Communication

Unless opted out, we may use your data for promotional purposes, including sending updates on products, services, and offers. Opt-out options are available in your account settings or via customer support at [email protected].

By accepting prizes, you consent to the use of your name or nickname for advertising purposes unless prohibited by law.

5. Obtaining Personal Information

We only collect personal data with your knowledge. Additional data may be gathered from:

• Vendors and service providers for fraud prevention.
• Third-party processors for transaction support.

All data is handled securely and used according to this Privacy Policy.

6. Data Recipients

We may share data with entities in our group, business partners, and service providers. These include:

• Employees performing duties like payments, anti-fraud analysis, or customer support.
• Third parties engaged for hosting, analytics, and marketing services.
• Regulatory authorities as required by law.

Transfers outside the EU/EEA follow GDPR safeguards.

7. Releasing Data to Third Parties

Data may be shared:

• As required by law or regulatory obligations.
• With payment processors to facilitate transactions.
• With marketing providers, if necessary.
• During business acquisitions or restructuring.

We ensure compliance with applicable data protection laws.

8. Data Retention

We retain data for the legally required duration, typically a minimum of five years from account closure or the last transaction. Requests for erasure before this period cannot be fulfilled.

9. Security of Your Data

We use robust measures to protect your data. Access is restricted to authorized personnel, and two-factor authentication (2FA) is available for account security.

10. Your Rights

You have the right to:

• Access your personal data.
• Request corrections or erasure of data.
• Object to data processing.
• Restrict data processing.
• Request data portability.
• Withdraw consent.
• Lodge complaints with supervisory authorities.

11. Contacting Us

For inquiries or concerns regarding this Privacy Policy, contact [email protected].

12. Cookie Policy

Cookies enhance your website experience by storing preferences and tracking activity. Types of cookies include:

• Required Cookies: For basic functionality.
• Functional Cookies: For personalized settings.
• Advertising Cookies: For measuring marketing effectiveness.

Browser settings allow you to manage cookie preferences, though blocking cookies may impact website functionality.

13. NetEnt Games

NetEnt’s Privacy Policy applies to their games and can be accessed here.